Question 1

How much does a heat pump cost?

Accepted Answer

Every property is different. We assess your property, available grant funding and the right system before confirming your costs.

Question 2

Can I get a government grant?

Accepted Answer

Many properties can. Grants of up to £9,000 may be available depending on your property and existing heating system. We'll check this for you.

Question 3

How do I know if my property is suitable?

Accepted Answer

That's where we start. FLXIO assesses your property and heating requirements before designing the right solution.

Question 4

How long does installation take?

Accepted Answer

Most installations take around 1–2 days. We'll confirm everything before work starts.

Question 5

Where does FLXIO operate?

Accepted Answer

We currently cover England and Wales.

Question 6

Do you work with landlords and large site owners?

Accepted Answer

Yes. We work with landlords, large site owners and portfolio owners. FLXIO handles full scheme design and provides an initial scheme review covering suitability, grant opportunities and phased rollout across multiple properties.

Question 7

What happens after my heat pump is installed?

Accepted Answer

It doesn't have to end at installation. Compatible heat pumps can stay connected through FLXIO, helping optimise energy use and access flexibility opportunities.

Question 8

How do FLXIO rewards work?

Accepted Answer

Once connected, eligible heat pumps can participate in energy flexibility. FLXIO Rewards are paid in cash by bank transfer directly to the bill payer.

FAQs